Return and Refund Policy

We take pride in delivering professional landscape maintenance that meets the highest standards. If you are not satisfied with the quality of a completed service, we will work with you promptly to make it right at no additional charge.

Our satisfaction guarantee applies to all recurring maintenance services, one-time clean-ups, lawn mowing, bed care, trimming, seeding, and seasonal color installations. We are committed to delivering the professionalism you deserve on every visit.

Refunds or service credits may be considered under the following circumstances:

• A service was not performed as agreed upon in your service contract or estimate.
• Work was completed in a manner that does not meet industry-standard quality, as determined upon inspection.
• A scheduled service visit was missed without prior notice or rescheduling.
• Materials or plants supplied by Sunset Lawn and Landscape fail within 30 days of installation due to workmanship (excluding damage caused by weather, pests, or client neglect).
• A prepaid service package is cancelled before services are rendered.

Please note: Refunds are not issued for services already rendered and accepted, cancellations made less than 24 hours before a scheduled visit, or outcomes affected by factors outside our control such as extreme weather, drought, or pre-existing lawn conditions.

To initiate a refund request or request a service correction, please contact our team directly. We ask that all requests be submitted within 7 days of the service date to allow us to properly assess and address the concern.

When reaching out, please have the following information ready:

• Your full name and service address.
• The date the service was performed.
• A description of the concern or issue you experienced.
• Photos of the area in question, if applicable.

You can reach us by phone at (609) 617-9129 or by email at info@sunsetlawnandlandscape.com.

We understand that timely resolution matters. Once we receive your concern, here is what you can expect:

If you have a billing dispute or have not received a satisfactory resolution within the timelines above, please escalate directly to our management team. We are committed to resolving every concern fairly and professionally.

Our office is located at 525 Route 73 N, Suite 104, Marlton, NJ 08053. We serve Marlton, NJ and all surrounding communities.